We have compiled the most common questions our guests ask to help you plan your perfect Fiji getaway. Click on any question to expand the answer.
Once you clear customs and enter the arrivals hall, our representative will be waiting for you holding a personalized welcome sign with your name. If you cannot spot them immediately, wait by the Vodafone outlet, or call our 24/7 dispatch number.
We actively monitor all incoming flight statuses in real-time. If your flight is delayed or arrives ahead of schedule, we will automatically adjust your pickup time at no extra charge.
Absolutely. We offer a complimentary 15-minute stop at a local supermarket, pharmacy, or ATM on the way to your hotel. Please mention this to your driver upon meeting them.
Under normal traffic conditions, the drive from Nadi International Airport to the Denarau Island resorts takes approximately 25 to 30 minutes.
Yes, our transfer services operate 24 hours a day, 7 days a week. Whether you have a 3:00 AM departure or a midnight arrival, we will be there.
We operate strictly on fixed, upfront pricing for both our pre-booked transfers and local taxi runs. This means you will never worry about unpredictable meters or traffic delays increasing your fare.
We accept major credit cards (Visa, Mastercard) via our onboard EFTPOS machines. We also accept cash in FJD, AUD, NZD, and USD.
We highly recommend booking at least 24 to 48 hours in advance, especially during peak travel seasons (June-August and December), to guarantee your preferred vehicle type.
For standard airport transfers, no deposit is required; you can pay your driver on the day. For private charters and full-day tours, a 20% deposit may be requested to secure the vehicle for the whole day.
Cancellations made more than 24 hours prior to the scheduled pickup time are 100% free of charge and fully refundable. Cancellations within 24 hours may incur a 50% cancellation fee.
Yes, we provide complimentary baby capsules, toddler car seats, and booster seats upon request. Please select the requirement and age of your child on the booking form so we can have it properly installed.
Absolutely. Every Selva driver holds a valid PSV (Public Service Vehicle) license, and our entire fleet carries comprehensive commercial transport insurance for your complete peace of mind.
Our Toyota Hiace minivans comfortably seat up to 8-12 passengers with luggage. For larger wedding parties or corporate groups, we also operate 22-seater Coaster buses.
We specialize in 100% private tours. This means the vehicle is exclusively yours for the day. You set the pace, and we can customize the itinerary based on your interests without waiting on other strangers.
Our base tour prices cover your private transportation and driver-guide. Entry fees to specific attractions (like the Sabeto Mud Pools or Zip Lining) and lunch are generally paid directly by you at the venue, giving you flexibility.
Our support team is available 24/7. Reach out to us directly and we'll clear up any remaining questions you might have about your Fiji transport.